Returns:

Please contact info@softncozy.com as soon as possible with a detailed description of the issue along with a photo. Also, include your order number, the date your order was delivered while requesting a return. 

• You have seven calendar days to return an item from the date you received it.
• Items must be un-assembled (never assembled) and in original packaging and without any damages.
• Once approved, the free return shipping label will be issued.
• All mattresses & Custom made items are non-refundable and final sale.

Exchange:

In case of a manufacturer defect or damaged item, please let us know within five days of receiving your order. Exchange request needs to be approved by our Customer Service associate. Please contact us as soon as possible with a detailed description of the issue along with a photo. An exchange Authorization number will be issued to process the Exchange request further. For us to accept your Exchange/return, the item must be: 

• Items must be un-assembled (never assembled) and in original packaging and without any damages.
• Must-Have an Authorization Number.