Softncozy

Offers free shipping across Ontario with exception to territories and other remote regions. The standard shipping method with our local delivery partners is available on every order (With no minimums). All “In-stock” items ship within 2-3 business days. Whereas, Customized items shipped between 3-7 weeks. For “Out of stock” items contact us for ETA and pre-order options.

Order Confirmation

After you place an order, you will receive a confirmation email from our team stating the order processing time and estimated delivery duration.


Shipment schedule.

  • Shipments are scheduled from Monday to Friday between 09:00 AM to 05:00 PM.

  • For specific time and day shipment, please contact us at info@softncozy.com.

  • Third-Party shipments are only at the curbside or front door.

  • Premium Delivery service and assembly are available for an additional fee.

Returns

Please contact info@softncozy.com as soon as possible with a detailed description of the issue along with a photo. Also, include your order number, the date your order was delivered while requesting a return. 

  • You have seven calendar days to return an item from the date you received it.

  • Items have to be un-assembled (never assembled) and in original packaging and without any damages.

  • Once approved, the free return shipping label will be issued.

  • All mattresses are Final sale items due to hygiene reasons.

Exchange

In case of a manufacturer defect or damaged item, please let us know within five days of receiving your order. Exchange request needs to be approved by our Customer Service associate. Please contact us as soon as possible with a detailed description of the issue along with a photo. An exchange Authorization number will be issued to process the Exchange request further. For us to accept your Exchange/return, the item must be: 

  • Items have to be un-assembled (never assembled) and in original packaging and without any damages.

  • Must-Have an Authorization Number.

***Note: All mattresses and custom items are non-refundable and are final sale.


Pick Up

Once the item is ready for a pick up at your nearest location, we will send a confirmation email. When Picking up at our locations, please make necessary transportation arrangements as per the item or call our Customer Service associate. Buyer is solely responsible for the transportation and handling of the item. Any damages that occur due to transport and handling do not qualify for return or exchange.


Assembly

Most of our products require light to moderate assembly. The product includes assembly instruction manuals and tools. In case manuals or tools are missing, contact our customer service team, and we will be happy to assist you. Premium Delivery service and assembly are available for an additional fee.